Cancellation and refunds

How to cancel

Log in, open Billing and choose Cancel subscription. It takes two clicks and you do not need to call or write to anyone. You get an e-mail confirming the cancellation.

Cannot log in? Write to hello@yousnapwepost.com from the e-mail address of your account and we cancel it for you.

We ask why you are leaving, and answering is optional. Depending on your answer we may show you one alternative, such as a smaller plan. You can ignore it: the cancel button stays where it is.

What happens after you cancel

• You are not charged again.
• Your plan stays active until the end of the month you already paid for (on a yearly or seasonal plan, the end of the paid year), and posts scheduled before that date still go out.
• You can change your mind and keep your plan at any time before that date, with one click in Billing.
• After the end date we stop preparing and publishing posts. Your account stays available so you can come back.

Removing an optional service

Every optional service (ad management, replies to comments and reviews, extra short videos, newsletters, blog articles, extra networks and the monthly strategy call) can be removed on its own. Log in, open Services, open the service and choose Remove. It comes off your bill right away, we keep doing the work until the end of the month you already paid for, and your plan itself is not affected. Canceling your plan ends all optional services on the same date.

Your advertising budget is charged by the ad platform, not by us. When ad management ends we stop the campaigns we ran; you can also pause them yourself in your ad account at any time.

One-time services

A one-time service (for example a Business Manager setup call, a brand kit or a promotional video) is charged once, when you order it. It is not a subscription and there is nothing to cancel later. If you change your mind before we have started the work, write to us in Messages or at hello@yousnapwepost.com, and we cancel the order and refund it in full. Once the work has started, for example after your call took place or after we sent you a first version, the price is no longer refundable, except where the law requires it or where we did not deliver what was described. Canceling your plan does not cancel a one-time order you already paid for: we finish it.

Refunds

Plans and optional monthly services are paid monthly in advance. We do not refund a month that has already started, except where the law requires it or where we did not provide the service. If something went wrong on our side, write to hello@yousnapwepost.com and we will make it right.

Yearly and seasonal plans are paid a year in advance and are not refunded once the year has started, with one exception: if a yearly renewal catches you by surprise, write to us within 14 days of the renewal payment and we refund it in full and end the plan. We e-mail you about 20 days before every yearly renewal, so it never comes unannounced.

Changing your plan instead

If the plan is more than you need, you can move to a smaller one in Billing. The unused part of what you paid becomes credit toward your next bill. Quiet season coming? You can also pause your plan in Billing: your account and brand kit stay as they are, a few posts a month keep your profile alive, and you come back to your plan with one click.

Failed payments

If your card is declined we try again over the following days and let you know by e-mail. If the payment still does not go through, the subscription ends and we stop publishing.